About this Service

What is the Trend Micro Support Portal?

This is a Help Center service to provide you with support relating to any issues you may experience with Trend Micro Internet Security /Trend Micro AntiVirus /Trend Micro Internet Security Pro functionality. This might include 'How do I' questions about the download, the installation of the product, pattern file updates and other help related queries.

Who is it for?

Trend Micro has established this service to help those customers who have purchased Trend Micro Internet Security/Trend Micro AntiVirus/Trend Micro Internet Security Pro and related products.

How does it work?

The support portal is accessed over the web, and provides various methods of answering questions you might have relating to Trend Micro Internet Security. This includes:

  • Knowledge Base

    The Knowledge Base is a powerful database of Questions and Answers relating to Trend Micro Internet Security. More importantly, it is continually updated with issues and questions experienced by other users therefore focusing on Trend Micro Internet Security related experiences. The search engine will return the most likely answer to your question.

  • Frequently Asked Questions

    The top Frequently asked Questions with the supporting answers reorganise themselves dynamically. This enables somebody requiring support to gain immediate access, in a simple way without searching.

  • Email Us

    Simply email your query or question and the mail will be immediately routed to a Help Center Agent who will investigate and reply with the relevant answer.

Why a Support Portal?

When you have a support problem, typically the only option is to pick up the phone and ask for help. This type of traditional help desk service is often inadequate and expensive.

The support portal aims to provide access to a range of self-help resources, information and services that allows you, the user, to find solutions to your own problems. The portal will give you direct access to log your own calls, view updates online and when you do need help, a choice of how you communicate with the support center.

By encouraging you to help yourself and by providing access to the support centre through a wider range of options, we can significantly reduce the cost to yourself whilst substantially improving the support experience.

We hope that you find the Trend Micro Support Portal useful and informative. We would welcome your feedback, both good and bad!