How to uninstall PC-cillin or Trend Micro Internet Security
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The solutions below will guide you through the steps
that can be used to uninstall Trend Micro PC-cillin and Trend Micro Internet
Security.
Uninstall Tools available:
- For PC-cillin
2002, 2003, 2004, 2005, 2006, 2007: PccTool.exe
- For Internet
Security 2008/ Internet Security PRO 2008 / AntiVirus plus Anti-Spyware 2008: TISsuprt.exe
- For Internet
Security 2009 / Internet Security PRO / AntiVirus plus Anti-Spyware 2009: TIStool.exe
Note: The
uninstall tool for the latest version will always be able to uninstall previous
versions as well.
Note: See the
bottom of this page to download 64-bit versions of these tools.
Below are detailed uninstallation steps for the
various versions:
- Uninstalling
PC-cillin 2002, 2003, 2004, 2005, 2006 or 2007
Uninstalling
PC-cillin 2002, 2003, 2004, 2005, 2006 or 2007.
Solution:
- Download the file PCCTool.exe
to your Desktop (click here
for the 64-bit version)
- Double click on PCCTool.exe
- Click on tab [B] Uninstall:
choose the version of PC-cillin you wish to uninstall (if you have
installed more than one version, restart your PC, then uninstall the
different version)
Note: If parts
of Trend Micro are still installed, the uninstall option will be on tab [E]
Uninstall.
======================================================================================
Uninstalling Trend Micro Internet Security 2008
/ Internet Security PRO 2008 / AntiVirus plus Anti-Spyware 2008 using the
uninstall tool.
Solution ID:
1036108
Solution:
Some files of
Trend Micro Internet Security 2008 are still left in the computer. You can
completely remove all Trend Micro Internet Security 2008 files by using the
support tool TISSuprt.exe.
(click here
for the 64-bit version)
To uninstall
Trend Micro Internet Security 2008 using the TISSuprt.exe
file:
- Close the Trend Micro Internet
Security 2008 main console if it is open.
- Click on Start > My
Computer.
- Double-click Local Disk C:
then double-click on the Program Files folder.
- Look for the Trend Micro folder
then open it.
- Look for the Internet
Security folder then open it.
- Double-click on the TISSuprt.exe
file. It has a red and white lifesaver icon. The Trend Micro Diagnostic
Toolkit window appears.
- Click on the Uninstall
tab.
- Click on the Uninstall
button.
- Click on the Uninstall button
again when asked if you want to continue with the uninstallation.
Note: If a
message appears asking you to delete quarantined files, click Yes to proceed with
the uninstallation
- A message appears when the
uninstallation is complete. Click Yes to restart your computer.
======================================================================================
How to remove or uninstall Trend Micro Internet Security
2009, Trend Micro Antivirus plus AntiSpyware and Trend Micro Internet Security
Pro 2009.
Solution ID: MER17008
Solution:
There are three ways to remove the Security Software
on your computer. You may follow these instructions if you have encountered
some issues with the product that requires you to uninstall the product first
to reinstall.
It is recommended that you use TIS Diagnostic Toolkit
Option ii to make sure that all components will be completely removed on your
computer.
I.
Add/Remove Programs
-
Click the Start Button and select the Control Panel.
-
On the new window that would appear click the Add or Remove Programs
option.
-
The Add or Remove Programs window will appear, Select Trend Micro
Internet Security
-
Then click the remove button.
-
As you click the remove button, the Trend Micro Internet Security
Installer will appear click the uninstall to continue the uninstallation.
-
Note: If you do not have internet connection it is recommended that you
remove the checkmark on "Take survey after removing the program".
-
This should start the uninstallation process.
-
While you are removing the product it will ask you to fill-up a survey.
(You may skip this part and just close the window).
-
Once completed, you need to restart the computer. Click the restart now
button that will appear on the screen.
II.
TIS Diagnostic Toolkit
You can use the support tool if you are having issues
removing the product that was installed on your machine.
Acquire a copy
of the support tool
-
You may download a copy of the support tool from the links below if you
cannot find a copy on your computer. Make sure you save the tool on your
desktop.
Run the tool
-
On your Desktop, select and run TIStool tool
-
The WinZip Self Extractor window should appear, click the Unzip button
-
Close all open application and programs to avoid confusion
-
Open the following items:
My Computer | Local Disk C | Support Tool
-
Double click TISTOOL application.
-
On the Diagnostic Tool Window, select [E] Uninstall then 1. Uninstall.
-
You' be prompted to take note of your serial number before uninstallation.
Once completed, just put a check mark on I have finished writing down the
serial number, then click Next.
-
On the Trend Micro Uninstall Toolkit click the Uninstall Button
-
It should restart the computer upon successful Uninstallation.
III. Start
button shortcut
-
Click the Start button then select All Programs
-
Select Trend Micro Internet Security on the list that will appear
-
Select Uninstall Trend Micro Internet Security from the second layer of
options
-
As the Trend Micro Internet Security Installer window appears, click the
Uninstall button
Note:
If you do not have internet connection it is recommended that you remove the
checkmark on "Take survey after removing the program"
-
This should start the uninstallation process
-
While you are removing the product it will ask you to fill-up a survey.
(You may skip this part and just close the window).
-
Once completed, you need to restart the computer. Click the restart now
button that will appear on the screen.
